Frequently Asked Questions
+What is HeadBlade?
Wow! You don’t beat around the bush. We love that. Quite simply, HeadBlade is a razor and company built upon one mission: to make shaving easier. HeadBlade, the razor and the company, has been around for over a decade. What started out as a simple razor designed for the head has evolved into a complete lineup of men’s headcare and grooming accessories.
The HeadBlade razor is based on the simple idea of making your finger the handle and using a car-like suspension for a nick-free shave. With the HeadBlade your palm and fingers stay in contact with your scalp at all times, allowing you to shave by feel (this is especially helpful on the back of your head, no mirror required).
Shaving with a HeadBlade is faster, easier, and just-plain-better than a traditional stick razor. Our newest design, the HeadBlade MOTO, is also great for face, body and leg shaving. Ta-Da!
+Which HeadBlade should I buy?
If you are new to HeadBlade, we highly recommend the HeadBlade ATX. The ATX combines our patented car-like suspension, fingertip control and HB4 four-blade cartridge for the ultimate head shaving experience. With the ATX there’s no learning curve, so no worries if you’re switching over from a traditional razor handle. You can also use it to shave your face and body!
+What is the difference between the S4 Shark and HeadBlade ATX?
S4 stands for Stainless Steel Signature Series, and is our limited edition luxury line of razors. Functionally the S4 Shark works like the ATX, with a few important differences. The S4 Shark features more aggressive styling and comes with 2 HB6 cartridges (the HeadBlade ATX comes with 1 HB4 cartridge). Since it’s made of high quality stainless steel, the S4 Shark feels heavier and more substantial in the hand. The ultimate HeadBlade experience!
+Do you ship outside the USA? Do you ship to APO addresses?
Outside the U.S.A.
We ship to Canada, Europe, Asia and just about anywhere in the world using the United States Postal Service (USPS). Orders under 4 pounds can ship via USPS First Class Mail International service. Orders over 4 pounds must ship via USPS Priority International or Priority Mail Express International service.
Taxes and duties vary by country. You may be responsible for additional fees not included in the shipping charges. Please research the taxes, duties and fees charged by your country before placing your order.
We ship to APO/FPO addresses using USPS Priority Mail. Enter APO/FPO in the “City” field, AE/AP in the “State” field. The country should be “United States”, the service should be domestic USPS Priority Mail.
+Where can I buy HeadBlade products?
HeadBlade currently has retail distribution in over 15,000 stores across the United States. Most retail stores carry the HeadBlade ATX, HB4 blades and HeadSlick shave cream. See our Where To Buy page for the store nearest you.
Our full line of razors, headcare products, apparel and accessories are available at HeadBlade.com. We ship worldwide via United States Postal Service (USPS).
HeadBlade has a network of international distributors throughout the world. See our International Distributors page for a complete list.
+How do you calculate shipping costs?
Shipping costs are calculated in real-time through the USPS and FedEx websites. We charge our cost plus a $1 handling fee that covers the cost of the box and shipping materials used to pack the order.
+What is your return/exchange policy?
We offer a 30 day no-questions-asked satisfaction guarantee. If you are unhappy with your purchase for any reason, please contact us to arrange a return or exchange. Please note we are unable to offer return labels for returns/exchanges, and cannot refund shipping charges.
- Contact Us
- Call Toll Free: 877-427-2067 Option 2
+What forms of payment do you accept?
We accept payment via PayPal or credit card. Visa, MasterCard, American Express & Discover are all gladly accepted.
+How long does it take for delivery?
All orders are shipped from HeadBlade headquarters in Los Angeles, California. Orders are generally shipped on the next business day, and delivered in 2-5 business days.
Need it faster? We also offer Next Day, 2-Day and 3-Day Express service via FedEx. Orders placed with Next Day, 2-Day or 3-Day Express will be shipped the same business day if order is made before 2:00PM PST.
International delivery times vary by location, mail service and customs. Typical delivery time is 10-15 business days.
+Do you ship outside the U.S.?
Yes! We ship to Canada, Europe, Asia and just about anywhere in the world using the United States Postal Service (USPS). Orders under 4 pounds can ship via USPS International First Class Mail service. Orders over 4 pounds must ship via USPS International Priority or Express Mail service.
+Do you ship to APO/FPO addresses?
Yes! We ship to APO/FPO addresses using USPS Priority Mail. Enter APO/FPO in the “City” field, AP/AE in the “State” field. The country should be “United States”, the service should be domestic USPS Priority Mail.
+How do I change or cancel my order?
We ship orders as quickly as possible. Contact us right away and we’ll let you know if we can change or cancel your order.
- Contact Us
- Call 877-427-2067 ext. 206 (Office hours 9AM-5PM PST, Mon-Fri)
+Can I exchange an opened product?
Yes. We want you to be completely satisfied with your purchase. Contact us within 30 days and we’ll provide instructions for your exchange.
- Contact Us
- Call 877-427-2067 Option 2 (Office hours 9AM-5PM PST, Mon-Fri)
+How long do the blades last?
Blade life depends on your hair type/thickness, length, and how often you shave. Our HB3 blades should last 4-5 shaves per cartridge. The HB4 and HB6 blades should last 6-10 shaves per cartridge. Remember, these are rough estimates and your mileage will vary.
To help your blades last longer, we encourage you to wash them clean and allow them to dry. We once talked to a guy who used the same cartridge for 2 months…don’t be that guy. A new blade will always give you the best shave.
+How do I change the blades?
+What blades can I use?
The ATX comes standard with our HB4 blade cartridge installed and ready to use. Our HB6 blades also work great on the ATX.
The HeadBlade Sport comes with our HB3 blade cartridge installed and ready to use. Gillette Atra (double blade only) blades will also fit on the yellow adaptor that comes on the Sport. Gillette Sensor blades can be used with the black Sensor adaptor that comes in the bottom of the HeadBlade Sport package.
+I can’t find HB3 blades at retail stores anymore. Can I still buy them?
Absolutely! With the introduction of the HeadBlade ATX and HB4 blades, most retailers have upgraded from our HB3 blades. We pledge to ALWAYS support the HB3 blades for those HeadBladers not interested in making the switch to the HB4/HB6 blades. In fact, we created the HB3 Power Pack just for you!
+What do your headcare products do? How/when do I use them?
HeadShed: Prepares your head and face for a great shave by shedding dead skin cells and softening your hair. Apply a nickel-sized amount in your hand, apply to head and scrub with both hands. Rinse well.
HeadSlick: Ultra-slick mentholated shave cream. Apply a small amount of HeadSlick shave cream to your palm. A little goes a long way…a nickel-sized amount should be enough for your whole head and face. Shave, then rinse clean. Feel the cool menthol tingle. Ahhh.
ClearHead: Works great to treat and prevent ingrown hairs and razor burn. Apply a dime-sized amount of ClearHead to your hand, rub into scalp. Allow ClearHead to absorb into your skin for 1 minute. Also works great as a spot treatment for ingrown hairs & blemishes!
HeadLube: Moisture lotion to keep the scalp healthy and protected. Comes in Glossy or Matte. Apply a quarter-sized amount in your hand and rub into scalp. Enjoy the quiet confidence that comes from a complete headcare routine!
Shave Plan Questions
+How do Shave Plans work?
Our Shave Plan allows you to customize a selection of products, delivered to your door when you want them. Shipping is always free, and no commitments are required.
Every shave plan starts with blades. Choose the blades you want, select your quantity and delivery interval (30, 60 or 90 days).
You’ll receive an email notification 1 week before your order ships. You can always postpone, change or cancel your plan at any time. Shave plans must include blades, creams-only plans are not available at this time.
+Do you offer free shipping on Shave Plans?
Yes! We’re committed to helping you get the gear you need in the easiest way possible.
+What Shave Plan should I get?
Any plan your heart desires! HeadBlade Shave Plans are completely customizable and a la carte. Choose any amount or combination of blades, HeadSlick, HeadShed, ClearHead, HeadLube or HeadWipes you want.
+Can I change or cancel my Shave Plan?
Yes. You can change your shipment date, order quantities and even cancel your Shave Plan from your customer account.
If you want to add a product, please contact us by email or phone, we’re happy to help.
+Will you notify me before my credit card is charged?
Yes. You’ll receive an email from us 7 days before your credit card is due to be charged. You can change or modify your Shave Plan as needed.
+Are blades required to be in my Shave Plan?
Yes (for now). Every great shave starts with a great blade. Shave Plans not including blades are not available at this time, but they are in the works. Stay tuned!
+Do I need a HeadBlade account to sign up for a Shave Plan?
Yes. One-time purchases can be made at HeadBlade.com without signing up for a user account, but all Shave Plans must belong to a registered HeadBlade.com account. Choose your blades, then add any other products you want to add to your Plan. Begin checkout, after you enter your shipping address you’ll be prompted to create a HeadBlade account.
+Can I use promo codes or other discounts on my Shave Plan?
Nope, sorry. We did our very best when creating the HeadBlade Shave Plan program to offer fair prices and free shipping. To make that work we’re unable to offer any additional discounts on Shave Plans.
+Do I get a gift for signing up for a Shave Plan?
Yes, and it’s really quite wonderful. For a very limited time we’re providing a complimentary 30-pack of HeadWipes with every new Shave Plan. HeadWipes are our newest product, the best way to clean and refresh your head without a shower.
+Do I get a free HeadBlade handle with a Shave Plan?
We want to keep you looking your best, and that means replacing your HeadBlade every so often. After every 12 Shave Plan orders you're eligible for a FREE HeadBlade handle of your choice (ATX, Sport or Classic). Just contact our customer service team with your account information, we'll verify your orders and take care of the rest!
+I live outside the USA. Can I sign up for a HeadBlade Shave Plan?
Not yet. Hopefully we’ll be able to offer Shave Plans for customers outside the USA soon. Right now HeadBlade Shave Plans are only available for customers in the USA.
+Can I return or exchange an item from my Shave Plan?
Of course. Just contact HeadBlade customer service with your order information and we’ll provide further instructions. Unfortunately we’re unable to cover shipping costs for any returns or exchanges.